Refund Policy

Refund & Return Policy

We want you to be completely satisfied with your purchase.

If you are not happy with your order, you may request a refund or replacement within 30 days of receiving your item.

To be eligible for a return:

• The item must be unused and in its original packaging

• Proof of purchase is required

How to request a refund

Please email us at support@ncrovoapex.com with your order number and a brief description of the issue. Our support team will guide you through the process.

Refunds：

Once your return is approved and received, we will process your refund within 5–7 business days. The refund will be issued to your original payment method.

Order Cancellation Timeframe：

Orders can be canceled within 12 hours after purchase if they have not been processed or shipped. Once the order has entered the processing or shipping stage, it can no longer be canceled. If you need to request a cancellation, please contact us as soon as possible.

Order Processing Time：

All orders are processed within 1–3 business days after payment confirmation. During peak seasons or promotional periods, processing may take slightly longer. You will receive a shipping confirmation email once your order has been dispatched.

Please make sure to include your order number inside the package or on the return note to ensure smooth processing.

Return Address: 1611 Pennsylvania Avenue NW, Washington, D.C

Late or missing refunds (if applicable)

If you haven't received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is
officially posted. Next contact your bank. There is often some processing time before a
refund is posted. lf you've done all of this and you still have not received your refund.
please contact us at support@ncrovoapex.com

Please contact our Customer service at support@ncrovoapex.com to get the return address.